Smart Ledger
Help & Support
Protect your data first. If something goes wrong, do not delete the App; export a complete JSON backup whenever possible.
A bill cannot be saved
Make sure the amount is greater than zero and that the selected category matches expense or income. If an error appears, keep the full error message.
iCloud is not syncing
Confirm that the device is signed in to iCloud and that Smart Ledger can use iCloud. Under “Me → iCloud Sync,” tap “Check iCloud Status Again,” then choose Upload or Download.
Restore on a new device
On the old device, upload an iCloud backup and wait for “Sync Complete.” On the new device, sign in to the same Apple Account and then download the backup.
Before contacting support
Record the App version, iOS version, affected screen, steps to reproduce, and the complete error message. In the App, “Me → Privacy & Support → Feedback” can prepare basic diagnostic information.